By placing an order on the Website, you confirm that you have read, understand, and accept the Terms and Conditions and have read and understood the Privacy Policy. You also represent that you are at least 18, or the age of majority, if older in your state of residence.
Before placing your order, you will be given the opportunity to review your selected Products, the information you have provided, the total price of your order, and correct any input errors. Please note that Products in your shopping cart are not reserved and may be purchased by other customers until your order has been accepted by us in accordance with Section 3 below.
For customized Products (such as custom size or any other customization), orders are placed via our support team. Please contact our support for a quote.
We reserve the right to, in individual cases, deny or change your order, e.g., if we believe you have provided false or otherwise incorrect personal information and/or you have any record for non-payment of debt.
Our Products are handmade in small batches and only a few in each size are available. When we do not have a Product in stock but have a new confirmed delivery arriving, the Product will be available for pre-order. Products available for pre-order will show the estimated shipping time next to the rug size on the product page. Products available for pre-order only – i.e., which we do not yet have in stock – are not guaranteed to become available within the estimated time. In the case of short deliveries or quality deficiencies, resulting in a prolonged delivery time, you will be contacted by our support team.
Should you have any problem with placing an order on the Website, please feel free to contact us.
3. ORDER & ACCEPTANCE CONFIRMATION AND CANCELLATION
Please note that all orders placed by you are subject to acceptance by us. After placing your order, we will send you an order confirmation via e-mail, including your order number, details of the Product you have ordered from us, your payment details and shipment details (as applicable). Please note that this confirmation e-mail is our acceptance of your order, at which point a contract will come into existence between you and us.
We may, in our own discretion, choose not to accept your order for any reason whatsoever, without any liability to you. If we are unable to confirm your order, we will inform you of this in writing. Non-acceptance of an order may, for example, occur as a result from one of the following situations:
inability to obtain authorization of payment;
an error within the product information, including price, promotion, or availability; or
suspicion of any fraudulent activity.
In the event of a non-acceptance and we already have received payment for the order, our sole liability with respect to a canceled order is to refund the amount to you by using the same means of payment as you used for the initial transaction within a reasonable time, not to exceed 14 days.